Dental Check Up | Examination

Terms And Conditions

We advise patients to refer to our terms and conditions below for further information.

Privacy

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Terms & Conditions

Access

We are able to provide services for wheel chair users, please advise the reception team when making your appointment of your requirements.

Appointments

You can book an appointment at reception or by calling us at your local practice.

We recommend you visit your dentist for regular examinations. Your dentist will always advise you of when you require your next dental examination. The interval between check-ups depends on how healthy your teeth and gums are and your risk of future problems.

Emergency Appointments

If you require emergency dental treatment please call us at your local practice. Should an emergency arise outside of our opening times, then our answering service will advise you of what you can do to access treatment.

Cancellations and Missed Appointments

Should you need to cancel an appointment you have made with us, please provide us with at least 24 hours’ notice. This will enable us to offer your appointment slot to one of our other patients.

Please be aware that should you miss your appointment or fail to cancel with at least 24 hours’ notice, you may have to wait several weeks before we could see you again. Please also be aware that there will be a charge of Euro 40 per hour for missed appointments.

Payment

Payment for treatment can be made by cash or most major credit cards and will be due after each appointment. If you think you qualify for Public Health Service dental treatment, please let us know at the start of any course of treatment and have your PPS number/valid medical card on hand to verify exemption.

Current fees for any Public Health Service charges and Private Treatment you may choose to have will be given to you in your treatment plan options.

Our Service

We hope that you will be entirely satisfied with both the dental treatment and service you receive from us. If, for any reason, you are not happy then please contact the practice manager in the first instance. Dental Care Ireland takes all complaints seriously and will ensure that any are handled in accordance with its complaints procedure.

Confidentiality

Strict confidentiality is maintained at all times. Any information you provide us with, including sensitive data, will be dealt in accordance with the Data Protection (Amendment) Act 2003.

Respect

We believe everyone should be treated with respect. We will not tolerate abusive or violent behavior towards our staff or patients. Anyone suspected of such will be removed from our lists.

Privacy and Cookies Policy

Privacy Policy

What Data We Need
At Dental Care Ireland, we take your privacy seriously. Unless otherwise agreed with you, we will collect basic personal data (name, phone number, address and email address) as well as sensitive medical data (medical/dental records, medical correspondence etc.). Dental Care Ireland’s company registration number is 550111 and its registered address is24/26 City Quay, Dublin 2, D02 NY19. Dental Care Ireland will be the ‘Controller’ of your personal data.

Why We Need It
We need to know both basic and sensitive medical data in order to provide you with the dental services you have engaged us to provide, and to assert our right to be recompensed for these services, in line with the agreement or contract we have with you, our patient. If this information is not provided to us by you, we will not be in a position to treat you at our practice. We will only collect data that is relevant to the provision of your dental treatment, and to effectively communicate with you about this treatment, and nothing more. It is important that you notify us of any changes in your personal details, your medical or dental status at your earliest convenience to ensure we hold accurate and high quality records for you.

What We Do With It
All the personal data we hold about you will be processed by our staff in Ireland. We will only use this data for the purposes of providing dental treatment to you, including your appointment reminders. Your appointment reminders may be sent to you by text, electronic mail or by post. There are also some third parties that may have limited access to your data for referrals and processing purposes, or to allow us to claim payment for treatment under a public scheme. They will be the Data ‘Processors’ and are as follows:

  • Dept. of Social Protection (PRSI patients)
  • Primary Care Reimbursement Service, HSE (Medical Card patients)
  • Our IT company – Invistech Ltd. (All patients)
  • Our software company – Software of Excellence UK (All patients)
  • Specialist referrals (If required)
  • Laboratories (If required)

Your data may also be provided to third parties where there is a legal obligation to do so. Where data is backed up remotely, this data is kept on servers located within the European Union. We take all reasonable steps to ensure your data is processed discretely and kept securely. If we require to transfer your personal information to a country outside the EU, we will take the necessary steps to ensure appropriate protection is in place in line with data protection laws.

How Long We Keep It
In line with the Dental Council of Ireland’s Code of Practice in relation to Professional Behaviour and Ethical Conduct, we will keep adult patient records (both basic and sensitive medical data) for eight years after the date of their last treatment. In the case of children and young adults, records will be kept until the patient’s 25th birthday; or their 26th birthday if the young person was 17 when they finished treatment. If a patient dies before their 18th birthday, records will be kept for eight years. After this time the records will be safely destroyed if they are no longer required for the lawful purpose (s) for which they were obtained.

Your Rights
You are legally entitled to a photocopy of your personal data upon written request. As well as the right to access your information, you also have the right to have any inaccuracies in your data rectified and to delete and restrict the use of your information, and to withdraw any consent you have previously given us to handle your information, within legal obligations. Your request will be dealt with in a timely manner.
Access to your personal data is on a ‘need to know’ basis. This prohibits the release of your information to a spouse, partner or family member without your explicit consent. A guardian or carer may have the right to access information in the case of vulnerable adults or those with diminished mental capacity. A parent or guardian will have access to your personal information if you are less than 16 years of age.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. These cookies allow us to distinguish you from other users of our website, which help us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookies do not harm your computer and do not enable us or any third party to view any information on your computer’s hard drive. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential cookies, all cookies will expire after 23 days.

To learn more about how to reject cookies, visit allaboutcookies.org or go to the help menu within your internet browser.

If you require any more information about the cookies we use please contact us at info@dentalcareireland.ie.

Information We May Collect From You

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or when you report a problem with our website;
  • If you contact us, we may keep a record of that correspondence;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • To help us recognise you when you return to the website and personalise your visit;
  • Details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise) and the resources that you access.
  • You warrant that all information you provide to us is accurate and up-to-date.
  • Practices throughout Ireland

    Practices

    We are partnered with long-standing family dental practices all over Ireland. Find your local Dental Care Ireland practice.

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  • Dentist Dublin Treatments

    Treatments

    We offer a full range of general and specialist dental treatments, including check-ups, cleaning, teeth whitening and implants.

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  • Dentist Dublin Prices

    Prices

    Dental Care Ireland is committed to providing value to our patients. Find out about our treatment fees and special offers.

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