Terms And Conditions

Access

We are able to provide services for wheel chair users, please advise the reception team when making your appointment of your requirements.

Our Service

We hope that you will be entirely satisfied with both the dental treatment and service you receive from us. If, for any reason, you are not happy then please contact the practice manager in the first instance. Dental Care Ireland takes all complaints seriously and will ensure that any are handled in accordance with its complaints procedure.

Emergency Appointments

If you require emergency dental treatment please call us at your local practice. Should an emergency arise outside of our opening times, then our answering service will advise you of what you can do to access treatment.

Confidentiality

Strict confidentiality is maintained at all times. Any information you provide us with, including sensitive data, will be dealt in accordance with the Data Protection (Amendment) Act 2003.

Respect

We believe everyone should be treated with respect. We will not tolerate abusive or violent behavior towards our staff or patients. Anyone suspected of such will be removed from our lists.

Payment

Payment for treatment can be made by cash or most major credit cards and will be due after each appointment. If you think you qualify for Public Health Service dental treatment, please let us know at the start of any course of treatment and have your PPS number/valid medical card on hand to verify exemption.

Current fees for any Public Health Service charges and Private Treatment you may choose to have will be given to you in your treatment plan options.

Cancellations and Missed Appointments

We know your time is valuable, and ours is too. Please be aware of our cancellation policy:

• When you book an appointment, your dentist or hygienist reserves that time especially for you.
• This is why we kindly ask you to please provide at least 24 hours’ notice should you need to cancel or reschedule your appointment.
• This allows us time to offer your slot to someone else who needs it, and minimises disruption to patients and staff alike.
• You can cancel your appointment by phone or email.
• The first time you miss an appointment or fail to cancel with at least 24 hours’ notice, you will be notified, reminded of our policy, and advised that any further instances will incur a charge.
• For all 2^nd and subsequent breaches of our cancellation policy, a charge from €40 per hour for missed appointments will be applied to your account.
• In addition, you may have to wait several weeks before we can see you again, depending on availability.
• If you have 2 or more breaches of the cancellation policy in a 12 month period, you may be asked to pay a deposit to secure a further appointment.
• The deposit amount can vary depending on the type of the treatment/appointment length, but the amount is fully redeemable against the cost of the treatment.
• In the case of a breach of the cancellation policy while a deposit is held, the deposit will be retained.